These Window Cleaner’s Terms and Conditions are designed for use by window cleaners providing their services to domestic clients (i.e. consumers). This particular version of the document is best suited to situations where the window cleaner is to be providing a regular service (with, for example, monthly visits).
This template is compliant with the GDPR (General Data Protection Regulation), the Consumer Rights Act 2015, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These terms of business can be included in a document such as a quotation or displayed on a website. They can also be used as a stand-alone document.
A “contract schedule” is also included which enables the terms contained within this document to be easily converted into a legally binding agreement.
Customers entering into contracts “off the premises” of the trader are given a 14-calendar-day cooling-off period. This means they can change their mind for any reason after placing an order, subject to limited exceptions. Work can however commence within the cooling-off period so long as the customer expressly agrees to this.
The customer is also given a clear and concise summary of the pre-contract information they are entitled to receive.
It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This document has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
These Window Cleaner’s Terms and Conditions contain the following clauses:
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
5. Fees and Payment
6. Window Cleaning Services
7. Problems with Our Service
8. Your Obligations
9. Complaints and Feedback
10. Cancellation of Contract During the Cooling Off Period
12. Effects of Termination
13. Events Outside of Our Control (Force Majeure)
15. How we use your Personal Information (Data Protection)
16. Other Important Terms
17. Regulations and Information
18. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form